Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.

GRANT EXPORT will process a refund based on the following:

• The item is faulty/damaged or is not of acceptable quality, or
• The product does not match the sample or our description as listed on our web site.

Please contact our Call Centre via email/call within 14 working days of receipt of product, and we will make arrangements to return the product to us, in order for our team to evaluate and process the replacement or a refund.

• The product must be returned in the original and undamaged manufacturer packaging / box.
• f a product is returned to us in an inadequate condition, Grant export reserves the right to send it back to you.
• The processing time for refunds via debit/ credit card payments will be processed within 5-7 working days. However, orders placed via bank instalment option/facility, may take longer than 7 working days to process, and can vary. This timeline is provided after taking into account the time taken by various banking institutions and their processes.

Note: Refunds for change of mind will not be accepted. Products under flash deals are limited time and limited stock promotions that once ordered and paid are non-refundable.

CANCELLATIONS

• Cancellations of orders placed on grant export.com are not allowed. However, the exceptions are: order can be cancelled if the order has not yet been processed on the grant export system and/or before midnight the same day of placing the order.
• Cancellations (for e.g. due to an error in software application) may be effected via the Site provided that the product has not been processed on the grant export system.
• Grant export reserves the right, to retain any portion of fees retained by the bank (if any) as a result of the cancellation.

UNAVAILABILITY OF PRODUCT / PRODUCT OUT OF STOCK

• In such circumstances grant export.com does not accept any liability whatsoever for the fulfillment of your order/s.
•  In the event of a stock unavailability, grant export.com will inform the customer within 3 working days, and the payment can be refunded as per the “Refund and Returns Policy” guide lines.
• Customer acknowledges and agrees that the only remedy available for unavailability of product is the refund of the money paid.

Please note that placement of an order including the payment of the order value by the Customer will be construed as an offer. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (Email stating that “Your order on www.grant export.com has been placed”). The Order Confirmation E-mail is an acknowledgement that we have received your order and has been passed for processing and does not confirm acceptance of your offer to buy the product(s) that you have ordered. We only accept your offer, when we have commenced delivery after the supplier has released the product.

DELIVERY

• Standard Delivery is 14 working days ( excluding weekends / bank , public, mercantile, holidays / and any other special holidays declared by the government) to any destination.
• Orders placed after 17.00 Hours, will be carried forward to immediate next working day
• Due to prevailing situation in the world, orders to lock down areas may get delayed